Terms and Conditions

Who we are

Our website address is: http://zinga.testur.site.

Whose products do we offer?

We are not limited in the range of mortgage products that we will consider for you, this is applied to first charge legal mortgages. We offer a comprehensive range of mortgages from across the market but not deals that you can only obtain by going direct to a lender.

Which service will be provide you with?

We will advise and make a recommendation for you after we have assessed your needs.

What will you have to pay us for this service?

We do not charge a fee for arranging a mortgage. We are paid a procurement fee from the lender.

Who regulates us?

Zinga Mortgages is a trading style of Crayon FS Limited.

Crayon FS Ltd, 12 Bath Road. Hounslow TW3 3EB is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 752191

Our permitted business is to provide mortgage. You can check this on the FCA’s Register by visiting the FCA’s website www.FCA.gov.uk/register or by contacting the FCA on 0800 111 6768

What to do if you have a complaint?

In the unforeseen event of you having a complaint then you can contact us by writing to Crayon FS Ltd – Complaints Department, 12 Bath Road, Hounslow, TW3 3EB.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

www.financial-ombudsman.org.uk

0800 0234 567

Are we covered by the financial servicescompensation scheme?

Yes we are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Advising on or arranging house purchase finance: protection for 100% of £85,000

Further information about the compensation scheme arrangements is available from the FSCS.